FAQs | Vanity Fair Lingerie Help Center

Frequently Asked Questions

How can I contact Vanity Fair®?

Feedback: Visit the Contact Us page to send us comments or inquiries.

Phone: 1-855-585-4367, 8am - 6pm CT Monday through Friday.

Can I cancel my order?

Orders cannot be cancelled after checkout has been completed. You may contact our Customer Service team 8am - 6pm CT Monday through Friday, or fill out the contact form to send comments or inquiries.

Do you offer a warranty?

We guarantee the finest workmanship and the best quality materials. If you are less than completely satisfied due to any defect in material or workmanship, call 1-855-585-4367 or fill out the contact form to send comments or inquiries.

How do I purchase your products online?

In addition to our website, our products are available at Amazon.com and many department stores including JC Penney, Kohl's, Macy's, Belk, and Sears. Check out our store locator to find a retailer near you.

Can I return or exchange products that I purchased from another retailer?

We only accept returns for items purchased from VanityFairLingerie.com and we offer Free Returns within 30 days of the original shipped date. Please see our Return Policy for details. If the items were purchased elsewhere, please contact the retailer to complete your return or exchange.

Where can I buy products that have been discontinued?

You may be able to purchase discontinued products at Amazon.com, VF Outlets, or discount stores that carry discontinued styles.

I have a specific product question; how do I get it answered?

For any questions, call us at 1-855-585-4367, 8am - 6pm CT Monday through Friday, or fill out the contact form to send comments or inquiries.

How does the loyalty rewards program work?

Earn 1 point for every $1 spent on qualifying purchases. Points can be redeemed on future orders once the minimum merchandise subtotal requirement is met.

▪ Redeem $5 Reward (50 points) on orders of $50 or more
▪ Redeem $10 Reward (100 points) on orders of $75 or more
▪ Redeem $20 Reward (200 points) on orders of $100 or more
▪ Redeem $30 Reward (300 points) on orders of $125 or more
▪ Redeem $40 Reward (400 points) on orders of $150 or more
▪ Redeem $50 Reward (500 points) on orders of $170 or more
▪ Redeem $100 Reward (1,000 points) on orders of $250 or more

Minimum subtotals must be met after discounts and before tax, shipping, and reward redemption.

Rewards may not be combined with select promotions, clearance, final sale merchandise, or other excluded offers. Free shipping is available on qualifying orders of $59 or more after discounts and reward redemption. Rewards are applied to subtotal only and have no cash value.

Points expire 12 months after they are earned if not redeemed.

How do I apply for a sponsorship or donation?

Due to the high volume of requests we receive, we require all submissions be routed through the Sponsorship and Donations online request process . By submitting your request online, we are able to evaluate your request and respond with a decision in a timely manner. Please note that we no longer accept requests via email, fax, or phone. Submit your request.

Interested in a career with Vanity Fair Brands, LP?

Visit our Career Opportunities page to see current job postings.