Frequently Asked Questions

  1. How can I contact Vanity Fair®?
  2. Do you offer a warranty?
  3. How do I buy your products online?
  4. Can I return or exchange products that I purchased from another retailer?
  5. Where can I buy products that have been discontinued?
  6. I have a specific product question; how do I get it answered?
  7. Interested in a career with Vanity Fair Brands, LP?
  8. How do I apply for a sponsorship or donation?

 

Answers

 

  1. How can I contact Vanity Fair®?

    • Feedback: Visit the Contact Us page to send us comments or inquiries.
    • Email: vanityfairlingerie@fotlinc.com
    • Phone: 855-585-4367, 8 a.m. - 4:30 p.m. central time, Monday through Friday.
    • Address:
      Vanity Fair® Customer Service
      P.O. Box 90015
      Bowling Green, KY 42102

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  2. Do you offer a warranty?

    We guarantee the finest workmanship and the best quality materials. If you are less than completely satisfied due to any defect in material or workmanship, simply send an email to vanityfairlingerie@fotlinc.com or call 855-585-4367.

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  3. How do I purchase your products online?

    In addition to our website, our products are available at Amazon.com and many department stores including JC Penney, Kohl's, Macy's, Belk, Bon-Ton and Sears. Check out our store locator to find a retailer near you.

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  4. Can I return or exchange products that I purchased from another retailer?

    We only accept returns for items purchased from VanityFairLingerie.com. If the items were purchased elsewhere, please contact the retailer to complete your return or exchange.

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  5. Where can I buy products that have been discontinued?

    You may be able to purchase discontinued products at Amazon.com, VF Outlets or discount stores that carry discontinued styles.

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  6. I have a specific product question; how do I get it answered?

    For any questions, simply send an email to vanityfairlingerie@fotlinc.com or call 1-855-585-4367, 8 a.m.- 4:30 p.m. central time, Monday through Friday.

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  7. Interested in a career with Vanity Fair Brands, LP?

    Visit our Career Opportunities page to see current job postings.

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  8. How do I apply for a sponsorship or donation?

    Due to the high volume of requests we receive, we require all submissions be routed through the Sponsorship and Donations online request process. By submitting your request online, we are able to evaluate your request and respond with a decision in a timely manner. Please note that we no longer accept requests via email, fax, or phone.

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